This practice Senior Clerk Typist job interview is from an actual civil service interview. 

The practice Senior Clerk Typist interview questions are provided by the Complete Civil Service Interview Guide.  The Guide is written by experts who have written civil service interview questions and interviewed job candidates at all levels.  This Guide will teach you step-by step how to succeed in the civil service interview including:

• How to handle the differences between civil service interviews and private industry interviews.
• You can identify possible interview questions before your civil service interview.
• Answer any civil service interview question confidently and without nervousness.
• Answer the toughest interview questions and situations.
• How civil service interviews are scored and which words to say to raise your score.

More from the Complete Civil Service Interview Guide on governmentjob.us including administrative professional and clerical practice interviews and civil service interview questions and answers.

Job Description

Duties may include but are not limited to the following: typing letters, reports, forms, and other materials into final form from rough or corrected copy; typing tabular and other materials from rough or copy where format and arrangement of data are not clearly indicated; checking and proofreading typewritten materials; preparing, checking, and reviewing forms, records, reports, applications, and other documents for accuracy, adequacy, and conformance to established agency and/or legal requirements; evaluating documents and processing same according to individual circumstances where the correct course of action is not clearly defined; summarizing materials and preparing special reports involving interpretation and analysis of data and judgment as to format and details of presentation; composing routine correspondence and letters; setting up and maintaining files and revising system as necessary; giving information and resolving complaints over a counter or telephone involving interpretation and explanation of rules, regulations, policies and procedures, and knowledge of the agency’s purposes and functions; answering telephone and taking or relaying messages and calls; making appointments for the staff; greeting callers and directing them to proper persons or offices; and supervising and reviewing the work of others.

The desired candidate shall demonstrate the following skills/abilities:

• Good oral and written communication skills;
• Strong interpersonal skills with the ability to work effectively with all levels of Departmental staff;
• Excellent customer service skills;
• Good organizational and time management skills;
• Ability to work independently and as part of a team; and
• Proficiency in the use of Microsoft Office programs.  

Practice Senior Clerk Typist Interview

• How has your experience prepared you to perform the duties of the Senior Clerk Typist?  Focus on the aspects of your experience that apply to this position.  
• What additional training will you require to perform the duties of a Senior Clerk Typist?
• An angry citizen comes to the receptionist desk and demands to talk to the General Manager.  How will you handle the citizen?
• How do you prioritize your work assignments?
• Records management is important to our responsibility as a public agency.  What actions will you take to ensure that records are properly maintained?
• You’ve been given an important, high visibility assignment.  However, due to other high priority assignments you forget to complete the assignment.  How will you communicate your failure to your supervisor?

• How would you deal with an irate citizen?
  This is the civil service variation of the irate customer in private industry.  Your steps should include let the cititzen vent, listen, identify the problem, try to resolve the problem, and follow-up with the citizen providing status.

• Tell us about a situation in which you provided extraordinary customer service.

• Is there anything you would like to add about your background, experience, or training?