This practice Clerk job interview is from an actual civil service interview. 

The practice Clerk interview questions are provided by the Complete Civil Service Interview Guide.  The Guide is written by experts who have developed civil service exams, written interview questions, and conducted civil service interviews at all levels.  This step-by-step Guide will teach you how to succeed in the civil service interview including:

• How civil service interviews are different from private industry interviews and how to handle the differences.
• How to identify possible interview questions before your civil service interview.
• How to answer any civil service interview question confidently and without nervousness.
• Answers to the toughest interview questions and situations.
• How civil service interviews are scored and which words to say to raise your score.

More from the Complete Civil Service Interview Guide on governmentjob.us including more practice interviews and civil service interview questions and answers. 

Job Description

Under close supervision, employees in this job may operate a personal computer to prepare records, statements, invoice payments, forms, letters, memorandum, mailing lists and other materials from copy, rough draft, or detailed instruction.  Clerks also record and verify information; arrange and prepare data for processing; perform miscellaneous duties such as sorting and distributing mail; maintain files and office records and assist the general public.

Practice Clerk Job Interview

• Tell us about yourself.

• Focus on the aspects of your experience that apply to this position.  Tips on your interview opening.

• What experience do you have with the personal computer?
  Talk about what programs you’ve worked on and what you’ve done on these programs.

• Give us an example of your ability to work independently.
  Any examples from your prior job, school, or church?

• One of your assignments in this position will be to type letters.  If your assignment included filing the letters, how would you file them?
  Have you done filing before?  What did you file?  Did you set up the filing system?

• Tell us about your experience in either working with the public or in customer service.
  The more public contact or customer service the better.  Improve your answer by including a situation where you provided exemplary service.

• How would you deal with an irate customer?
  Your steps should include let the customer vent, listen, identify the problem, and follow up to resolve the problem.

• As the receptionist, what information will you request in taking a telephone message?

• Tell us about a situation in which you provided extraordinary customer service.

• Do you have anything to add?
  Summarize by emphasize your qualifications as they apply to this job.   Also cover anything you missed from your opening.